AppExchange Products
Self-drive your Growth
with Unique Benefits
Harness the Power of App exchange Products
AppExchange Products
Storage Cost & Optimizer
Productivity
Marketing Cloud
AI/ML
Storage Cost & Optimizer
How can we help you?
Talk to our experts and learn how we can help you achieve your growth goals
The venture with V2Solutions has given us the customer base we were looking for and their designing expertise took our customer experience to a new level.
CEO
A leading online marketer
Productivity
Marketing Cloud
AI/ML
AppExchange ProductsStock Photography
The client is a world-leading visual media bank, providing instant access to content submitted by their contributors with over 700+ million images, vectors, illustrations, and footage clips.
challenge
- Lack of Streamlined Processes The various processes like image moderation, quality checks, and audits needed to be streamlined.
- Gaps in Knowledge sharing The teams sharing information experienced lags and gaps leading to miscommunication.
- Lack of Scale as per need The lack of streamlined processes, huge volumes of data, and knowledge gaps affected the client’s growth scale.
solution
- Content Moderation Leveraged advanced techniques to review and moderate large volumes of content, ensuring spotless quality and compliance with guidelines.
- Email Support Established a responsive email customer support system to facilitate communication with clients, addressing inquiries and resolving issues promptly.
- Training Module Developed customized training modules tailored to the specific needs of the client’s teams, effectively reducing knowledge gaps and enhancing overall proficiency in content moderation and related tasks.
- Suspicious Alerts Implemented automated alert systems to detect and respond to suspicious activities in real-time, enabling proactive mitigation of potential hazards and ensuring the security and integrity of the platform.
- Compliance Audit Conducted thorough compliance audits to ensure that the system adhered to regulatory standards and industry best practices, mitigating risks and enhancing trust among users and stakeholders.
- Additional In-house QA Team Established an in-house Quality Assurance (QA) team dedicated to closely monitoring the moderation process, conducting regular audits, and maintaining the highest standards of quality and accuracy in content moderation.
Outcomes
- Business value creation The client would completely focus on business creation as the support was taken care and allowed the client to expand across territories.
- Milestone Content Curation The meticulous curation of huge volume of data led to handling of new photos and inclusing 21 footage queues
- Enhanced quality Quality enhanced significantly with errors reduced to 0.05%
Let’s work together
Unleash your ideas, goals, and vision. Join us on the journey to remarkable results. Let’s connect and innovate together!
Let’s work together
V2Force is a trusted Salesforce Partner, delivering excellence and creating pathbreaking Customer Satisfaction records for over a decade. We can join you at any phase of your Salesforce journey and help you realize your goals.